Do you have a shop I can visit?
You can find us at 4 Hubert St, Woolloongabba.
I would love to work for you- are you hiring?
Unfortunately, at this time there are no available roles.
What does the name 31 Degrees mean?
31 Degrees is the working temperature for tempered couverture, specifically dark couverture.
Do you ever get sick of chocolate?
What is the best way to store my chocolate?
As all our pralines are made with fresh ingredients, they will last up to two weeks somewhere cool and dry, between 15 and 20 degrees.
Whilst not ideal, due to the weather in Brisbane, it’s often better to store them in the fridge to prevent them melting or developing bloom. Place your box into an airtight container, or wrap tightly in cling wrap before placing in the fridge. Let your chocolate come back to room temperature still in the container or cling wrap before opening, for about 1 hour. Wrapping your chocolates and letting them come back to room temperature slowly will prevent them from developing condensation on the surface. Condensation can lead to sugar bloom, as the sugar in the chocolate will soak up the moisture and crystallise. The are still fine to eat, but the look and texture are affected.
Chocolates that have been subject to extreme temperature fluctuations that cause them to melt and re-solidify may lead to fat bloom. Cocoa butter contracts as it sets, so softer cocoa butter may be forced out and solidify on the surface. They are still fine to eat, but the look and texture will be affected.
To tell the difference between the two types of bloom, simply rub it with your finger- if it feels raised and bumpy, it is sugar bloom, and if it rubs off, it is fat bloom.
How long will my chocolates last?
31 Degrees Custom Chocolates uses fresh ingredients and no preservatives, so they have a relatively short shelf life of approximately 2 weeks in proper storage (in a cool and dry location, between 16 and 20 degrees Celsius). They are best eaten fresh.
What is a praline? What are truffles?
Pralines refer to chocolates made in a mould and filled with ganache. Truffles are piped from ganache and hand rolled, before being dipped in chocolate. Both can be fully customised with colours, finishes and flavours. Pralines can also be referred to as bonbons or moulded chocolates.
Can you make allergen free chocolates?
We will always do our best to accommodate allergies and dietary requirements. All our products are made in the same kitchen, and so may contain traces of nuts, dairy, gluten, soy, wheat and eggs.
What chocolate do you use?
The majority of our products are made using Valrhona. We also use Lindt, Republica del Cacao, and Cacao Barry couvertures. Couverture is chocolate that has a high proportion of cocoa butter. .
What is the turnaround time for my order?
We offer same day delivery on a number of products to the Brisbane CBD and surrounding suburbs, as well as the major hospitals. Same day orders must be placed by 12 midday Monday- Friday; orders placed after this time will be delivered the following business day. Please ensure there will be someone available to accept the delivery. For more information, check out our Shipping Info.
Wedding and large orders (500+) must be placed a minimum of 21 days in advance. Rush orders are considered on a case by case basis.
Piñata Cakes require 3 days notice. Rush orders are considered on a case by case basis.
Celebration Cakes are available for next day pick up or delivery, provided the order is placed by 2pm the previous day.
Custom chocolate orders require 7 days notice to ensure we can source the required ingredients.
For all other orders, please allow up to 3 business days.
How do I get my chocolates?
For shipping details, please check out our Shipping Info.
Your order can of course be collected from in store at no charge!
Can I get a quote on my order before placing it?
Yes, absolutely! Simply email us with the details of your order, and we will draw up a quote. If you accept the quote, an invoice will be drawn up for you. For orders over $100, a 50% deposit will be required within 3 days. The remaining 50% is due between 3 and 14 days before delivery, depending on the order and the time frame.
Do you wholesale?
Yes! Our chocolates are available for wholesale. Please click here for more information.
Is my order secure?
Payments are processed using Stripe, a dedicated third party gateway, to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
I found a picture of some products that I would like 31 Degrees to make for me. Is this possible?
Whilst we are always happy to look at the photos you have gathered for inspiration, we cannot, and will not, directly copy any other brands work. We do not use the pyramid mould.
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